Recognising The Innovative Ways Customers are Building Smarter, Easier Workflows
The winners of the DocuSign Customer Awards are organisations that have made significant progress and seen success in finding smarter, easier ways for people to come together and agree.
We received more than 100 nominations from 21 countries. We received success stories from companies from many industries and of all sizes, and these stories stood out to our judges for their innovation, best-practice DocuSign implementation, and business impact.
Congratulations to our 2023 award winners!
Digital Transformation
Winners: IKEA, Mondelēz Global LLC, VTEX
Impact
Winners: Schneider Electric, Salt & Lime
Change Champions
Winners: DLA Piper, Konica Minolta
Customer Experience Excellence
Winners: Primerica, James Cook University
Innovation in Action
Winners: Uber, Australian Unity
Hear about their initiatives and success in their own words.
Digital Transformation
This award recognises customers who have embraced digital transformation and implemented DocuSign solutions in ways that have significantly improved business processes. Winners demonstrated a commitment to leveraging technology to drive significant business change and value.
IKEA
“At IKEA our vision is ‘to create a better everyday life for the many people.’ We believe smart use of technology can improve the lives of our co-workers and our wider business community. We started with about 200 people who used DocuSign across a handful of teams. Today there are over two thousand co-workers across over two hundred teams using DocuSign in every major market we operate in. We wanted to highlight the work we've done with our People & Culture (HR) teams that has improved the everyday experiences of our candidates, co-workers and team leaders in our stores. We achieved this by constantly innovating and thinking creatively about how we can use DocuSign across many different business processes.”
Mondelēz Global LLC
“We are one of the largest snack companies in the world with iconic global and local brands such as Oreo, Ritz, LU, Clif Bar and Tate's Bake Shop biscuits. Mondelez Global has hundreds of procurement and non procurement contracts that were previously routed via email and offline. Tracking status and reporting were major pain points. As an enterprise, we’re committed to installing a sustainable, streamlined contract lifecycle management (CLM) solution for supplier-sided contracts. As part of the CLM+ program, stakeholders can interact with a modern system to request, review, approve, redline, and execute contracts. Our implementation project has allowed the significant streamlining of procurement contracting in North America and Brazil. We are currently working on implementing CLM to support AMEA and MEU Regions.”
VTEX
“VTEX is a global digital commerce platform aimed at major brands and retailers, offering a complete solution for Commerce and Marketplace. With the faster growth of the business and the IPO, it was necessary to have a tool that offered a greater control over documents and contracts, a repository easy-to-consult centralised database, with templates for creating contracts faster and having greater visibility of the negotiations process. CLM was implemented to meet the demand for VTEX commercial agreements - as well as the use of eSignature, naturally integrated with the CLM platform. To automate the contractual flow, VTEX gained agility in the negotiations, reducing them in weeks, besides more visibility of the process. The solution has helped the Deal Strategy team, sales and customers. Now 99% of the deals are signed on DocuSign and 100% of negotiation is done through CLM."
Impact
This category recognises customers who are redefining how people come together and agree. These organisations lead by example and demonstrate how they’re positively impacting their organisation, community or the world.
Schneider Electric
“Schneider Electric is leading the digital transformation of energy management and automation. Our technologies help us all become more efficient, reduce costs, and meet our sustainability goals. Sustainability is at the core of our purpose and culture, so we wanted to find a way to simplify and standardise HR operations across 39 countries for our 160,000+ employees that also helped us be less reliant on paper. From the time employees are hired to the day they retire, there is a lot of documentation, that includes employment contracts, performance reviews, confidentiality agreements, transfer requests and dozens of onboarding tasks. Trying to manage it all in an efficient way was a challenge. We integrated eSignature and CLM with our core HR system to streamline the employee experience. The whole process is more efficient and we have reduced our dependency on paper forms which supports our ESG efforts.”
Salt & Lime
“At Salt & Lime, we are dedicated to providing a unique, socially responsible lending model that empowers Australians to break free from the cycle of high-interest debt. Our mission is to help our customers regain control of their finances through education, incentives, and debt consolidation services. Salt & Lime's adoption of DocuSign solutions has enabled us to focus on our social purpose and make a real difference in the lives of our customers. By streamlining our processes, reducing costs, and improving the customer experience, we have been able to create a truly unique lending model that stands out in the industry.”
Change Champions
These organisations have gone above and beyond to champion the use of new technology with employees or customers and have created change management or training programs. Winners demonstrate commitment to driving adoption and ensuring employees and stakeholders fully leverage the power of DocuSign solutions.
DLA Piper
“DLA Piper provides our clients legal and commercial insights to help them succeed. DocuSign has revolutionised how we offer legal services to clients. Our lawyers often relied upon cumbersome manual in-person signing processes at large expense. Now we have established a DocuSign Centre of Excellence in our Legal Delivery Centre with over 40 paralegal DocuSign experts across the UK and Australia sending out envelopes on behalf of our entire international business. On top of this, we have over 150 individuals using DocuSign to self-serve on their own transactions. We use the full suite of eIDAS signatures across 12 jurisdictions regularly. We have a 3-year plan to expand our DocuSign service globally to allow all our lawyers the ability to self-serve. For large parts of our business, DocuSign is an integral part of the way we execute our agreements, which illustrates astounding growth and transformation in just 5 short years.”
Konica Minolta
“At Konica Minolta we’ve always done things differently, from our cameras helping capture the world from space for the first time, to developing the world’s first finger-measurement pulse oximeter. We’re innovation obsessed, constantly refining and improving the way the world works across the technology, healthcare and imaging industries. Together we believe we can work ever smarter to provide answers to the challenges of tomorrow. We introduced DocuSign eSignature as a pan-European digital signature solution in 26 countries. Now we are integrating Docusign into our CRM system in order to digitise the offer processes in all countries right through to the end customer. With the introduction of DS, we initially expect an extreme gain in time, which is no longer needed to print, send or post documents. It will be a considerable relief for our salespeople.”
Customer Experience Excellence
This award recognises customers who are delivering outstanding customer experiences with the use of DocuSign solutions. Winners demonstrate a commitment to providing a seamless, user-friendly experience for customers, partners, and stakeholders.
Primerica
“Primerica is a leading provider of financial products in the U.S. and Canada. We insured over 5.7 million lives and had approximately 2.8 million investment accounts as of December 31, 2022. Given the number of sales representatives working on behalf of Primerica, our partnership with Docusign has been invaluable in supporting our objective to work with more clients than ever before. Clients trust us to help them make informed financial decisions and incorporating Docusign into that process has enabled a seamless transactional experience. Utilising Docusign for e-Signature has provided a variety of benefits, including our critical need of enabling applications and contracts requiring multi-signers to be completed online as part of a real-time digital workflow. We see completion rates exceeding 90% across all over lines of business and applications. 63% of our active sales representatives are utilising mobile sign and completing those envelopes in less than 2 hours on average across all our digital forms. We have also seen paper processing reduce by over 23% which supports Primerica’s ESG goals and specifically environmental responsibility, a component of our corporate responsibility efforts. The integration of Docusign has been transformational for Primerica and our processes and we look forward to the continued partnership to provide best-in-class digital solutions to our sales representatives and their clients.”
James Cook University Singapore
“As the Singaporean arm of Australia-based James Cook University, JCU Singapore sits in the top 2 percent of universities worldwide, with a reputation for high graduate employment and a wide range of top-quality university-level programs. JCU Singapore receives roughly 6000 student applications every year. JCU Singapore worked with DocuSign to execute a seamless integration of its e-Signature into existing K2 software solution. This business re-engineering was completed in 6 weeks and provided complete visibility over the entire workflow and avoided using multiple systems. Applications are now managed fully digitally, without the need to print out and scan physical documents. Staff can quickly and easily send forms to multiple internal stakeholders and get the necessary approvals and signatures with a single click, before sending applications back to students. 88% of our applications in less than three days, with some fully processed in just a few hours. This allows Staff to spend more time on value-adding initiatives, leading to direct improvements in processes and ultimately student experiences.”
Innovation in Action
This award recognises customers who have demonstrated a unique, creative approach to leveraging DocuSign solutions. Winners demonstrate a willingness to take risks, experiment with new use cases, and push the boundaries of what's possible with DocuSign.
Uber
“At Uber, we reimagine the way the world moves for the better. Movement is what we power. It pushes us to constantly reimagine how we can do things better. Prior to implementing DocuSign CLM, our contract management process was manual and time-consuming, resulting in delays and potential risk for our organisation. We knew we needed a solution that would help us move quicker, streamline our workflows, increase efficiency, and reduce risk. Since implementing DocuSign CLM, we have achieved significant cost savings and improved efficiency in our contract management process. We have reduced the time it takes to draft, review, and approve contracts by over 50%, and we have reduced our contract cycle time from an average of 35 days to just 10 days. In addition, we have significantly reduced our risk exposure by ensuring that all contracts are reviewed and approved by the appropriate stakeholders and that all key terms and obligations are tracked and monitored.”
Australian Unity
“As a major provider of Home Care services to older Australians the need to ensure a fast & efficient access to services is important. However, a review of our customer onboarding process identified the traditional method for customers signing a hard copy agreement causes delays to service commencement. Further administrative work was required to scan documents into the customer's digital file, send copies to the customer, and correct incomplete documents where information was missing. In April 2022 we released Enterprise Pro to the Home Care team supported by training and reference guides. We’ve seen increasing adoption of DocuSign among staff and customer groups. 44% of agreements are completed in less than 4 hours & 60% within 24 hours. Reductions in administrative time allow staff to focus on other value adding activities and feedback from users is overwhelmingly positive.”
Congrats again to all of our winners. Your progress and success in finding smarter, easier ways for people to come together and agree is inspiring.
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